Last Updated: 16-June-2026
At Yash Electronics, we aim to provide genuine electronics and home appliances with a smooth shopping experience. This Refund, Return & Cancellation Policy explains the conditions under which a customer may request a return, replacement, refund, or cancellation for products purchased from our website or store.
By placing an order with Yash Electronics, you agree to the terms mentioned in this policy.
Yash Electronics
14, Near Bank of Baroda, Kherapati Colony,
Phool Bagh, Lashkar, Gwalior, Madhya Pradesh – 474002
Phone: 092430 00160
Email: info@yash-electronics.com
Yash Electronics deals in electronics and home appliances, including televisions, air conditioners, air coolers, washing machines, soundbars, refrigerators, deep freezers, water coolers, and related products.
Electronics and home appliances are high-value and technical products. Therefore, returns and refunds are accepted only under specific conditions.
A return, replacement, or refund may be considered only if the product is received in damaged condition, the wrong product is delivered, the product is dead on arrival, or a major manufacturing defect is reported within the allowed reporting period.
Once a product is delivered, opened, installed, or used, it cannot be returned simply because of change of mind, wrong selection by customer, size issue, colour preference, model preference, or better price available elsewhere.
A return or replacement request may be accepted in the following cases:
The final approval for return, replacement, or refund will be subject to product inspection, verification of order details, packaging condition, brand policy, and approval from Yash Electronics or the respective brand/service partner.
Return, replacement, or refund will not be accepted in the following cases:
Customers must report any damaged product, wrong product, missing item, or dead on arrival case within 24 to 48 hours of delivery.
To raise a request, customers must share:
Claims reported after the allowed time may not be accepted as return or replacement cases and may be treated under brand warranty only.
At the time of delivery, customers are advised to check the outer packaging carefully.
If the packaging is visibly damaged, torn, wet, open, tampered, or heavily dented, the customer should inform the delivery person and contact Yash Electronics immediately before accepting the product.
If the product is accepted without reporting visible damage, later claims may require additional verification and may be subject to approval.
Some products such as air conditioners, televisions, washing machines, refrigerators, water coolers, and other appliances may require installation or demonstration.
For such products, customers should not self-install or open technical parts unless advised by the brand or authorised technician.
If the product is found defective during installation or demonstration, the issue must be reported immediately to Yash Electronics or the authorised brand service partner.
After installation, any technical issue will generally be handled under the manufacturer’s warranty policy, unless the product qualifies for replacement as per brand terms.
Most electronics and appliances sold by Yash Electronics come with manufacturer warranty as per the respective brand’s policy.
Warranty service, repair, replacement, spare parts, technician visit, approval, and final resolution are managed by the respective brand or authorised service centre.
Yash Electronics may assist customers with invoice details, service contact details, warranty guidance, and coordination support. However, warranty approval or rejection is decided by the manufacturer or authorised service partner.
Warranty may not cover physical damage, liquid damage, voltage fluctuation, pest damage, improper installation, unauthorised repair, misuse, commercial misuse, accidental damage, cosmetic damage, or consumable parts unless covered by the brand.
If a replacement request is approved, the same product model will be provided subject to stock availability.
If the same model is not available, Yash Electronics may offer:
Replacement will be processed only after the original product is inspected and approved.
Refund will be processed only when:
Refunds will be made to the original payment method wherever possible. In some cases, refund may be processed through bank transfer, store credit, or any other method decided by Yash Electronics.
Approved refunds may take 7 to 10 working days after verification. Bank, payment gateway, UPI, credit card, debit card, EMI, or finance partner processing time may take additional time.
In some cases, the following charges may be deducted from the refund amount:
Deductions will depend on the product condition, order type, service provided, and reason for return or cancellation.
Customers may request order cancellation before the product is dispatched or prepared for delivery.
If the cancellation request is accepted before dispatch, the refund will be processed after payment verification.
Yash Electronics reserves the right to refuse cancellation if the product has already been dispatched, specially arranged, booked from brand, or prepared for installation or delivery.
If a cancellation request is made after dispatch but before delivery, cancellation may be accepted subject to approval.
In such cases, logistics, handling, payment gateway, finance, or other applicable charges may be deducted from the refund amount.
Large appliances such as refrigerators, washing machines, air conditioners, deep freezers, water coolers, and large televisions may attract additional logistics charges after dispatch.
Cancellation after delivery is generally not accepted unless the product is eligible for return due to wrong delivery, damage, dead on arrival, or approved defect.
Once the product has been opened, installed, or used, cancellation will not be accepted for change of mind or personal preference.
Products arranged specially on customer request, bulk orders, commercial orders, institutional purchases, corporate purchases, display units, clearance products, and products purchased under special pricing may not be eligible for cancellation, return, or refund unless they are damaged, wrongly delivered, or defective as per brand verification.
Advance payment or booking amount for special-order products may be non-refundable or partially refundable depending on the product arrangement and company decision.
If a product is purchased under an exchange offer, refund or cancellation will depend on the condition of the exchanged product and the final invoice value.
If the new product is returned or cancelled, the old exchanged product may not be returned once collected, processed, or disposed of.
Exchange value may be adjusted in the refund calculation as per company policy.
For purchases made through EMI, loan, or finance partner, cancellation and refund will be subject to the terms of the respective bank, NBFC, or finance company.
Finance processing fees, interest, foreclosure charges, cancellation charges, or documentation charges may be applicable as per finance partner policy.
Yash Electronics will not be responsible for finance approval, rejection, delay, interest calculation, or refund posting by the finance partner.
If payment is deducted but order is not confirmed, customers should contact Yash Electronics with payment proof.
In case of duplicate payment or failed order payment, refund will be processed after verification with the payment gateway or bank.
Such refunds may take time depending on the payment provider’s processing timeline.
If a product was sold with a free gift, offer item, accessory, discount coupon, cashback, or bundled product, the customer must return all items received with the order.
If any free gift or accessory is missing, damaged, or used, its value may be deducted from the refund amount.
Return pickup may be arranged by Yash Electronics where available. In some locations or cases, customers may be required to return the product to the showroom.
The product must be packed safely in its original packaging to avoid damage during return transit.
Yash Electronics will not be responsible for damage caused during return if the product is not packed properly by the customer.
To request a return, replacement, refund, or cancellation, please contact:
Yash Electronics
14, Near Bank of Baroda, Kherapati Colony,
Phool Bagh, Lashkar, Gwalior, Madhya Pradesh – 474002
Phone: 092430 00160
Email: info@yash-electronics.com
Please include the following details:
All return, replacement, and refund requests are subject to inspection and approval.
Yash Electronics may reject the request if the product is found used, damaged after delivery, incomplete, missing accessories, tampered, or not eligible under this policy.
The decision will be made based on product condition, order details, brand policy, inspection report, and applicable rules.
Yash Electronics reserves the right to update, modify, or change this Refund, Return & Cancellation Policy at any time.
The updated policy will be published on this website. Customers are advised to check this page before placing an order.
For any refund, return, replacement, cancellation, or order-related query, please contact:
Yash Electronics
14, Near Bank of Baroda, Kherapati Colony,
Phool Bagh, Lashkar, Gwalior, Madhya Pradesh – 474002
Phone: 092430 00160
Email: info@yash-electronics.com
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